Companies shouldn’t get too big. They do good to have competition. Could someone take up the fight with Google, please?
They sent a gift card to my company to use in AdWords, their advertising site. After reading material on their site I created an ad, telling there is a screenwriter available.
After a few days the service suggested more keywords.
After another few days I got an email telling me my account was permanently shut down due to repeated breaking of the policy. What?!
I emailed back, asking for an explanation. After a few weeks they got back to me telling me I repeatedly had violated their policies.
“How? Couldn’t you at least a sent me a warning, telling me what’s wrong?” I returned in yet another email.
Then I get the surprising reply that it had come to their knowledge that my AdWords account was connected to another account which repeatedly had violated their policies and therefore my account was shut down and I was asked not to create another account.
They thought the person behind my account had created accounts before which had breaking the rules. How? How could they come to this bizarre conclusion?
Now, they have of course the right to select their customers, like all companies, but when they shut down my AdWords account because they think I’m somebody else, I get paranoid. Google are powerful. They blocked my access to one of the biggest advertising options because of a whim. What else could they come up with?
If they had to fight for their customers instead of having their customers begging to let them in, the situation would be different.
It’s damn shit their search engine is the best. Otherwise I would gladly change to another one. And, damn, don’t they own Blogger as well?
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Yeah that's the power of dominant enterprises like Google. Customers aren't that important to them unfortunately. What's more worrying to me is the reason they give to you. That smells bad because in some way it seems that someone uses your e-mail or hacked your google-account. It's important to ask which account they consider to be the 'abusive' account. Be careful. Hopefully they only made a mistake.
After all, have a good weekend Désiree.
Jürgen.
Thank you for your concern. I have not had any of the accounts long enough to have them involved in anything. And once you are shut out from AdWords you cannot use the same e-mail address to create a new account, so I don't think my e-mail are hacked. But maybe any of the IP addresses I use are also used by this other villain?
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